1. Credit/Debit Card Payments

If Purchaser chooses to pay for the purchase of machines(s) and product(s) (hereinafter collectively referred to as the “merchandise”) with a credit/debit card, Purchaser agrees, where allowed by merchant network and consumer rules, that Purchaser will not stop or reverse a credit/debit card transaction (hereinafter referred to as “chargeback”) without the written consent of Seller.  If a chargeback is filed and moneys are refunded to Purchaser, Purchaser shall immediately return the merchandise to Seller and pay any and all return fees in accordance with the terms of this Agreement. 

If Purchaser files a chargeback without Seller’s consent in writing, Purchaser understands, agrees and acknowledges that this contract along with any other credit/debit card payment agreement shall be sufficient proof, and the only proof needed, by Seller to Purchaser’s card issuer in order to reinstate the credit/debit card purchase payable to Seller together with any and all fees and costs, including, but not limited to the fees resulting from the subject chargeback in addition to the previously authorized charges and fees and costs incurred by Seller as a result of the chargeback or due further to Purchaser’s actions or inactions.

  1. Interest Charges

Any amounts owed by Purchaser under this Agreement that are not paid when due shall bear interest, from the time the payment was due until the time paid, at a rate per annum compounded annually, equal to one and a half percent (1.5%) per month.

  1. Date of Purchase

The date of purchase is defined as the date the purchase agreement was signed by both parties.  If no purchase agreement was signed, then it would be the date in which an initial payment was made on the order.

  1. Refund/Replacement for Merchandise

The purchaser has up to 14 days from the date of purchase to cancel the order for any reason.  The refundable amount shall equal the original purchase price, minus the original shipping fee, minus the return shipping fee, and minus and a handling and restocking fee of 20% of the total order. Prior to returning any merchandise, Purchaser must contact Seller at 719-392-5200 or info@discountvendingstore.com. Seller will refuse any collect shipment.

If the merchandise was damaged during shipping, Purchaser has the right to refuse the delivery, and Purchaser will not incur any return shipping charges or handling and restocking fees.  However, if Purchaser accepts the merchandise and does not note any specific damage(s) on the freight bill, then the merchandise can not be returned without incurring the return shipping charges and handling and restocking fees mentioned in the above paragraph. 

  1. Warranties

Repair or replacement of proven defective parts is covered only during the warranty period as shown below. Seller will pay to ship replacement parts using the most cost-effective shipping method.  If the Purchaser requires an express shipment, that cost will be incurred by the Purchaser.  Purchaser must return the defective machine or part at their expense prior to receiving a repaired or replacement machine or part, as determined by Seller, in Seller’s sole, absolute discretion. In the alternative, Purchaser may pay a refundable “core charge” and have the replacement machine or part shipped prior to returning the defective one to Seller.  Once the defective machine or part has been received and inspected by Seller, then the core charge will be refunded to Purchaser.

Under no circumstance does the limited warranty allow the purchaser to return the machine for a full refund or replacement. The warranty also does not cover any labor required by the purchaser or his/ her contractors which may be needed for repair of the machines.  The warranty does not cover any loss of goods which may have spoiled from the vending machine not operating correctly.  The warranty will not cover any loss of income which may have been realized when the machine was operating. This warranty covers only the original Purchaser and is non-transferable.

  • Limited Warranty for New Merchandise. All the new machines are sold with a one-year warranty for defects in material and factory workmanship effective from the date of purchase.
  • Limited Warranty for Pre-Owned Merchandise. All pre-owned (refurbished) machines are sold with a three-month warranty for defects in material effective from the date of purchase. Repair or replacement of proven defective parts is covered only during the warranty period.
  • Limited Warranty on purchases of vending parts. All purchases of parts are sold with a 30-day warranty for defects in material effective from the date of purchase. Repair or replacement of proven defective parts is covered only during the warranty period.
  • New Machines: All new machines will be in good working condition and will not have any major cosmetic deficiencies. Minor scratches or rub marks may occur from time to time as new machines are moved and transported, but such scratches and/or rub marks are not considered defects if they do not impair the operation of the machine. Seller reserves the right to make changes to the merchandise design/specifications. The merchandise, as shown on Seller’s website, may slightly differ from the merchandise being shipped to Purchaser. Such changes or differences do not entitle Purchaser to corresponding changes, improvements, additions or replacements unless specifically stated and agreed upon by the parties otherwise herein.
  • Pre-Owned Machines: All pre-owned (refurbished) machines will be in good working condition but may have scratches, dents, or other cosmetic deficiencies on the exterior which do not impair the operation of the machine. Purchaser may request photographs of the actual machine to verify its condition prior to it being shipped out.
  • Warranty Exclusions: The warranty will not cover replacement of parts due to, but not limited to vandalism, theft, fire, flooding, being placed outside, or by Purchaser’s negligence. The warranty will be voided if any person alters, modifies, tampers with, leaves the merchandise outside, or vandalizes the equipment without proper training and instructions from the Seller. 

THE WARRANTY CONTAINED HEREIN IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. PURCHASER ACKNOWLEDGES AND AGREES THAT EXCEPT AS SPECIFICALLY SET FORTH HEREIN TO THE CONTRARY, SELLER HAS NOT MADE, DOES NOT MAKE, AND SPECIFICALLY NEGATES AND DISCLAIMS ANY REPRESENTATIONS, WARRANTIES, PROMISES, COVENANTS, AGREEMENTS OR GUARANTEES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, PAST, PRESENT OR FUTURE, OF, AS TO, CONCERNING, OR WITH RESPECT TO MERCHANTABILITY, MARKETABILITY, PROFITABILITY OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE MERCHANDISE, AND THE INCOME TO BE DERIVED FROM THE MERCHANDISE. UNDER NO CIRCUMSTANCES SHALL SELLER BEAR ANY RESPONSIBILITY FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL LOSSES, DAMAGES OR EXPENSES. Seller neither assumes nor authorizes any person to assume for it any obligation or liability in connection with the sale of said merchandise or any part(s) thereof.

  1. Technical Support

All machines and parts purchased directly from the Seller will receive a lifetime of limited technical support and training.  The initial training is available in person or via video conferencing, whatever is easiest for the Purchaser. Technical support is also available in person, through the phone, email, or video conferencing.   The combined support and training will last for as long as the original purchaser owns the machine.  However, it is limited to a maximum of six hours per machine purchased.  Support and training may be provided to those who are not the original owner at an additional expense. 

When technical assistance is needed, the Purchaser must first reference the owner’s manual and the tutorials which are accessed on the Seller’s wiki website.  If the Purchaser requires additional assistance, they may contact the Seller’s support desk via email, telephone, or through the wiki support website by submitting a ticket. Technicians will respond typically within 1 business day during normal business hours. Their time will be tracked and deducted from the Purchaser’s 6 hours of allotted time. 

The Purchaser must be at the machine with the keys to the machine and be willing and able to use simple tools such as but not limited to a screw driver, meter reader, a drill, or rachet set.  The Purchaser may be required to take pictures or utilize a video conferencing app directly from the Purchaser’s cell phone, or other electronic device. 

If the six hours of support is exhausted and additional support is needed, the Purchaser may purchase additional hours of support at an hourly rate or package deal. 

If the Purchaser is unable to provide the labor necessary to repair the machine, they may choose any of the following options:

  • Hire a local technician. The Purchaser may hire at their expense a 3rd party technician, the Purchaser will take full responsibility for their competence and the Seller will not be liable for damages performed through their negligence.  The Seller will work from their office remotely helping to assist the technician who is on-site at the vending machine.  Time will be tracked and deducted from the allotted hours.
  • Ship the machine to the Seller. The Purchaser may package and return the machine at their expense to the Seller where the Seller’s technicians perform the needed repair on the machine. Labor performed on the repair including packaging and unpackaging would be deducted from the Purchasers allotted hours. 
  • Dispatch the Seller’s Technician to the Remote Site. The Purchaser may request one of the Seller’s in-house technicians to travel to the site where the machine is located and perform the needed repair.  All travel expenses and labor, including per diem costs would be paid for by the Purchaser.  Acceptance of this request is at the Seller’s discretion.
  1. Delivery Dates

All delivery dates given to the Purchaser, whether in writing or verbally, are just estimates. Delays in delivery are subject to reasonable manufacturing and shipping delays. Seller will not be held liable for delays in shipping due to war, civil unrest, acts of God, and any other unforeseen circumstances beyond the control of the Seller.

  1. Standard Shipping

All items are shipped F.O.B. destination, which designates that Seller shall pay any and all shipping costs and remain responsible for the merchandise until Purchaser or Purchaser’s agent takes possession of the goods, unless items are shipped factory direct. With an F.O.B. destination shipment, title of the merchandise passes to Purchaser upon delivery and acceptance of the goods from the carrier. Purchaser must examine the merchandise before signing the carrier’s freight bill.

If any merchandise is received damaged, or features are missing from the order, Purchaser shall itemize the damage(s) on the freight bill and immediately notify Seller of the damage(s). The shipping carrier and Seller will not be held responsible for damage not noted on the freight bill when Purchaser or Purchaser’s agent signed for it. Seller will not be held responsible for any losses which may occur from improper use and handling of the merchandise after the merchandise has been delivered to and signed for by Purchaser or Purchaser’s agent. 

If any shortages occur, Purchaser shall notify Seller immediately, as shortage claims will not be considered unless made in writing within 14 days of delivery. Should shipment be delayed through no act or fault of Seller, either by weather, fire, act of God, or other interruptions in normal supply beyond the control of the Seller, then Purchaser shall not hold Seller responsible for delivery delays.

  1. Order Discrepancies

Seller will do their best to ensure the product ordered is exactly as advertised and invoiced.  If discrepancies occur in the order, it is the Purchaser’s responsibility to inform the Seller immediately. Seller shall immediately send replacement parts at their expense if parts were missing on the merchandise.  If Purchaser requires an express shipment, the Purchaser must pay the difference for an express shipment. Labor required to install parts or modify the merchandise will not be provided by the Seller. Seller will not provide compensation for lost revenue or delays related to order discrepancies.  This section does not apply to custom machines which need further adjustment to fit Purchaser’s unique product line.  Reference the section entitled “Custom Interior Configuration” for machines that need additional configuring. 

  1. Insurance

With an F.O.B. destination shipment, all shipments are insured by Seller. If merchandise is damaged during delivery, Seller will repair or replace the damaged merchandise, as applicable, for free, provide entirely new merchandise, or reimburse Purchaser for the damaged portion of the order if necessary. However, it is the responsibility of Purchaser to document on the shipping carrier’s freight bill any and all damage(s) to the packaging and/or merchandise prior to signing the freight bill.

  1. Custom Interior Configuration

If custom configuration is included on the invoice, then the machines will come with the ability to  be customized for to fit the Purchaser’s specific product.  The Purchaser must communicate to the Seller including providing samples and dimensions for specific products before the machine ships. The Purchaser and Seller or their agents would work together emailing product mapping back and forth in order to obtain the desired planogram (map).  This coordination would take up to, but not exceed 8 hours of the Seller’s time.  Seller will make every effort to configure the machine to properly vend items provided by Purchaser. Seller makes no guarantee that the custom interior configuration will be able to accommodate all products provided by Purchaser. Purchaser understands that additional configuration changes may be necessary to allow proper vending of products in order to account for conditions that could not be tested by the Seller, such as a fully stocked machine or products that were not physically tested by the Seller. Such reconfiguration would be handled by the Purchaser.  

Purchaser has the responsibility to determine if their products will vend satisfactorily prior to accepting delivery of the Merchandise.   If the Purchaser needs the machine reconfigured after it has already shipped, then the Purchaser would be responsible for making the necessary changes and purchasing additional parts as necessary. The time spent by Seller to assist in reconfiguring the machine would be considered technical support and be deducted from the allotted technical support hours.

  1. Exterior Customization

If custom graphics design is included on the invoice, then the machines will come with the ability to customize the exterior graphics, also known as the “wrap” which is a latex vinyl with lamination for added protection.  The Purchaser must communicate to the Seller and provide the necessary high quality, digital logos, branding, pictures, colors, etc. for the Seller to design the wrap to the Purchaser’s needs. Exact Color calibration and matching is not provided.  The Purchaser and Seller or their agents would work together emailing concepts and designs back and forth in order to obtain the desired results.  This coordination would take up to, but not exceed 8 hours of the Seller’s time.  Additional time for design will be billed at $85/hr. The Seller would keep the digital graphics on file for the purchaser for up to 2 years.  The purchaser could use this design for future vending machines that they acquire from the seller.  The digital files would remain the property of the Seller and would not be released to the Purchaser.

Seller reserves the right to decline to customize machines in any way, including the interior, exterior, or touchscreen, for products that are illegal, racist, offensive, dangerous, show nudity, or are sexually suggestive. Seller reserves the right to add additional unsupported products to this list at their sole discretion.